This data privacy statement – as a privacy policy – concerns the processing of personal data by Warm Home Malta in order to provide services to their customers and for the acquisition and maintenance of customer relationships. Warm Home Malta is committed to protecting the privacy of their customers and comply with the valid legislation and data protection practices in processing personal data. This data privacy statement is applied to personal data about the customers of Warm Home Malta, subscribers of the newsletters and persons visiting the Warm Home Malta website.

The controller of personal data covered by this data privacy statement is Szilvia Gürtler.

Contact Details

Full name of legal entity: Szilvia Gürtler

Email address:

Phone: +356 7935 1707

Postal address: 18 Dahlia, Triq-il Watar, Ta’Xbiex. XBX 1303

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at

1. Use and processing of personal data

We collect and process our customers’ personal data only if it´s important for Warm Home Malta from a business perspective and we have received your consent to it. Any information that relates to an identified or identifiable living individual is defined as personal data. It does not include anonymous data.

We may process the following personal data:

Communication data: any communication that you sent us via email, text, social media messaging, social media posting or through any booking channels. We process this data for the purpose of communication with you for record keeping and for the establishment, pursuance or defense of legal claims.

Customer data: data related to any purchases of goods and/or services such us first and last name, address, postcode, city/town, country, e-mail address, telephone number, credit card number, name on the credit card, card expiry month and year. We process this data to provide the goods and services you purchased and record the named transactions.

User data: all data about how you use our website and any online services. We process this data to optimize the content on our website and provide you relevant information about our goods and/or service, to ensure the security of our website and to maintain back-ups of our website.

Technical data: data about your use of our website and online services such as your IP address, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

Marketing data: information about your preferences in related topics. We process data disclosed by the customer, e.g. e-mail address, for direct marketing, such as sending the newsletter to the customer.

The data in the personal data file is used for the following purposes: development, provision and offering of our services, managing customer relationships and customer service, advertising and marketing services and products, communications and ensuring safety.

Sensitive data: We do not collect any Sensitive Data about you such us information about racial or ethnic origin, political opinions, religious or philosophical beliefs; trade-union membership; genetic data, biometric data processed solely to identify a human being; health-related data; data concerning a person’s sex life or sexual orientation.

2. Data disclosure and transfer

We are committed to processing personal data confidentially. Collected data may be disclosed to the personnel and partners of Warm Home Malta for purposes of marketing and content development. However, the personal data will only be processed to the extent required for the agreed services and where permitted and required by the law. They will only process your personal data on our instructions, and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data will not be transferred outside the EU or EEA, unless required for providing the service. If data is disclosed, its level of protection will be guaranteed according to the valid legislation.

3. Exercising the subject’s rights and access to data

Subjects have the right to access the data about them stored in our file. An access request shall be made in writing and submitted to the controller to . The data subject should prepare to prove their identity as instructed by the controller.

Data subjects have the right to request their data to be corrected in case of changes in the data or errors. In this case, the request for correction shall be made in writing to . The data subject should prepare to prove their identity as instructed by the controller.

Data subjects also have the right to withdraw their consent to e.g. electronic direct marketing. Furthermore, in special cases there is the opportunity to completely erase data collected about the subject too.

In addition, in certain situations they have the right to be forgotten, in which case we erase all data collected about the subject. However, we may have statutory obligations to store your personal data.

4. Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

5. Storage of data

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws. For a special request we will erase personal data if the allows it too. The data storage period starts once the data has been received. We store traveler notifications for 1 year and personal data relating to requests for bids for a maximum of 2 years.

6. Cookies

We use cookies on our website. According to the definition of the European Union a cookie is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to identify users, remember actions and preferences and support users to complete tasks without re entering information.

We use cookies for tracking visitors’ actions on our sites, for site development and statistical purposes. Cookies can be disabled from the browser settings.

We use Google Analytics and Google Tag Manager for tracking visitors and compile statistics. Both are web analysis services maintained by Google Inc (hereinafter referred to as “Google”). The services store cookies on the user’s device so that it can analyze the use of a website. The data added to the cookie is transmitted to the service provider and stored on the service provider’s server. Google’s servers can be located outside the EU or EEA. Google uses the data to review the use of the website, create user reports for the owner of the website and enables the targeting of online advertising to site users. The service provider may disclose the data to third parties if required by the law.

Additional information about Google’s use of cookies is available here.

You can read Google’s detailed data privacy policy here.